Emotional Intelligence is having the ability to effectively deal with emotions in the workplace and is indispensable towards the success of Managers and Service Providers. As the pace of the world increases and the environment continues to make more demands on the cognitive, emotional and physical resources, Emotional Intelligence is increasingly becoming a critical skill set. Emotional Intelligence strategies combined with native intelligence will only increase the ability to effectively manage the constant challenges from customers and business associates.
Through skill building exercises, and group discussion, the Emotional Intelligence course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity.
What You Will Learn
- How to increase your personal emotional intelligence in the workplace
- How to increase your social emotional intelligence in the workplace
- How to apply emotional intelligence in the workplace scenarios
- How to leverage emotional intelligence to improve individual and team performance
- and much more…
Participants who attend this Course on Emotional Intelligence will explore tools, techniques, skills, and perceptions in order to perform their everyday role – whether that role is in the workplace or outside of the workplace – as well as manage their emotions with confidence and positive results.
Who Should Attend
This Interactive Workshop Course is designed for:
- Diverse business owners
- Council corporate members
- Local community partners
- Individuals looking to gain or enhance their presentation skills