Call Center Services
Use our call center to help take your business to the next level. Full-service telemarketing and inbound calling system.
Put your lead generation follow up and sales efforts on autopilot using the Council for Supplier Diversity’s call center. Our teleservices operators provide telemarketing support that includes everything from answering the phones to handling product returns. Our services can be used to extend your reach into new markets, provide strong customer support, and even help retain your existing customers. By using our call center services, your business will benefit from the minimizing of staff and overhead costs. We act as an extension of your business handling incoming calls for customer service, order processing and can even manage appointment setting, which frees you up to work on building your business as the sales come in. Customer service is an important part of your business, no matter your industry or whether your clientele consists of consumers or other businesses. As a cost-effective alternative to staffing an in-house customer service team, the Council’s call center can be used to effectively communicate with your customers and help build a trusting relationship that creates customer loyalty and branding for your business.
BUILD A FUTURE WITH CALL CENTER CALLING
Customers want businesses to hear them, understand them, and appreciate them. Using telemarketing and inbound calls is one of the best ways to meet these demands in today’s fast-paced techno pushed society. As contact volume continues to grow, companies must transition to a broad mix of channels to get the message out to their target market and convert sales to sustain their profitability.
PHONE COMMUNICATION IS THE MAIN CHANNEL FOR MOST BUSINESS SALES
According to Deloitte’s 2017 Global Contact Center Survey, 64 percent of business contacts are made via the telephone. On the other hand business operators are often so busy it’s very difficult to respond to customer calls and demands as promptly as responses should be made. Customers don’t like to wait on the phone. In a 2017 study of U.S. consumers conducted by Arise Virtual Solutions, nearly two-thirds of the 1500 people polled said they would only wait on hold for two minutes before hanging up. Clearly, customer phone answer waiting time should be an important consideration for you and your business as it can have a direct impact on your sales and service efforts which ultimately affect your bottom line. Our Council call center services strive to make sure phones are answered within a maximum of 15 seconds on average.
CLOSE MORE SALES AND SATISFY YOUR CUSTOMERS USING THE COUNCIL CALL CENTER.
Get started now!! Call (858) 537-2281 or Contact US. Let us help take your business to the next level.